Question 1

What is Nistylez?

Accepted Answer

Nistylez is Australia's premier beauty and wellness platform that connects you with professional beauty service providers and premium beauty products. From hair styling and makeup to skincare and wellness treatments, Nistylez brings beauty services and products directly to you.

Question 2

How do I create an account?

Accepted Answer

To create your Nistylez account, click on "Sign Up" and register using your email address or phone number. Complete the verification process to start booking services and purchasing products.

Question 3

Is Nistylez free to use?

Accepted Answer

Yes, the Nistylez app is completely free to download and use. You only pay for the beauty services you book or products you purchase. There are no subscription fees or hidden charges.

Question 4

What services are available on Nistylez?

Accepted Answer

Nistylez offers a wide range of beauty and wellness services including hair styling, makeup, skincare treatments, nail services, massage therapy, and more. All services are provided by verified, professional beauty experts.

Question 5

How do I update my profile information?

Accepted Answer

Go to your Profile section and tap "Edit Profile" to update your personal information, contact details, beauty preferences, and profile picture. Changes are saved automatically.

Question 6

Can I use Nistylez without location access?

Accepted Answer

While you can browse services and products without location access, enabling location services helps us show you nearby beauty service providers and relevant local offers for the best experience.

Question 7

How do I book a beauty service?

Accepted Answer

To book a beauty service: 1) Browse beauty categories (hair, makeup, skincare, etc.) or search for specific services, 2) Select a verified beauty professional, 3) Choose your preferred service and add-ons, 4) Select date and time slot, 5) Review service details and pricing, 6) Complete secure payment.

Question 8

Can I cancel or reschedule my beauty appointment?

Accepted Answer

Yes, you can cancel or reschedule your beauty appointments through the "My Bookings" section. Cancellation policies vary by service provider and timing. For same-day cancellations, please contact the service provider directly or our support team.

Question 9

How do I know if my beauty appointment is confirmed?

Accepted Answer

You will receive a confirmation notification and email once your beauty appointment is confirmed. You can also check the status in your "My Bookings" section. The appointment will show as "Confirmed" status with all details.

Question 10

What if my beauty service provider doesn't show up?

Accepted Answer

If your beauty service provider doesn't show up for your appointment, contact our customer support immediately at nistylezaustralia@gmail.com. We will help you reschedule with another provider or provide a full refund according to our policies.

Question 11

Can I rate and review beauty service providers?

Accepted Answer

Yes, after completing a beauty service, you can rate and review the service provider. Your feedback helps other customers choose the best beauty professionals and helps us maintain high service quality standards.

Question 12

Do beauty services include home visits?

Accepted Answer

Yes, many of our beauty service providers offer home visits for your convenience. You can select "At Home" service mode when booking. Additional travel fees may apply depending on your location.

Question 13

How do I order beauty products?

Accepted Answer

To order beauty products: 1) Browse our curated beauty store or search for specific products, 2) Add items to your cart, 3) Review your cart and apply any available discounts, 4) Proceed to checkout, 5) Enter delivery details, 6) Complete secure payment.

Question 14

What payment methods are accepted?

Accepted Answer

We accept various payment methods including credit/debit cards, digital wallets (PayPal, Apple Pay, Google Pay), and bank transfers. All payments are processed securely with industry-standard encryption.

Question 15

How long does beauty product delivery take?

Accepted Answer

Delivery times vary by location and product availability. Standard delivery typically takes 3-5 business days within Australia. Express delivery options are available for faster shipping at additional cost.

Question 16

Can I return beauty products?

Accepted Answer

Yes, most beauty products can be returned within 30 days of delivery if unopened and in original packaging. Check our Product Cancellation & Refund Policy for specific terms and conditions. Some items like personalized products may have different return policies.

Question 17

Is there a minimum order amount for beauty products?

Accepted Answer

Minimum order amounts may apply for certain beauty products or delivery areas. This will be clearly indicated during checkout. Free shipping is available for orders above $50.

Question 18

Are the beauty products authentic and safe?

Accepted Answer

Yes, all beauty products on Nistylez are authentic and sourced from verified suppliers. We ensure all products meet Australian safety standards and are properly stored and handled for your safety.

Question 19

Are my payment details secure on Nistylez?

Accepted Answer

Yes, we use industry-standard encryption and security measures to protect your payment information. We never store your complete card details on our servers and all transactions are processed through secure payment gateways.

Question 20

Can I get a refund for beauty services or products?

Accepted Answer

Refund policies vary by service and product. For beauty services, check our Reschedule & Cancellation Policy. For beauty products, check our Product Cancellation & Refund Policy. Contact our support team at nistylezaustralia@gmail.com for assistance.

Question 21

How do I view my transaction history?

Accepted Answer

You can view your transaction history in the "Wallet" section. This includes all payments for beauty services and products, refunds, and wallet transactions. You can also download receipts for your records.

Question 22

What if I was charged incorrectly?

Accepted Answer

If you notice an incorrect charge, contact our customer support immediately at nistylezaustralia@gmail.com with your order details. We will investigate and resolve the issue promptly.

Question 23

Do you offer installment payments for beauty services?

Accepted Answer

Installment payment options may be available for certain beauty services or high-value products. This will be clearly indicated during checkout if available for your purchase.

Question 24

Can I use gift cards or vouchers?

Accepted Answer

Yes, you can use Nistylez gift cards and promotional vouchers during checkout. Enter your gift card code or voucher code in the payment section to apply the discount.

Question 25

How do I reset my Nistylez password?

Accepted Answer

Go to the login page and click "Forgot Password". Enter your email address and follow the instructions sent to your email to reset your password securely.

Question 26

How do I enable two-factor authentication?

Accepted Answer

Go to your Profile > Settings > Security. You can enable two-factor authentication using SMS or authenticator apps for enhanced account security.

Question 27

What should I do if my Nistylez account is compromised?

Accepted Answer

If you suspect unauthorized access, immediately change your password and contact our support team at nistylezaustralia@gmail.com. We will help secure your account and investigate any suspicious activity.

Question 28

Can I delete my Nistylez account?

Accepted Answer

Yes, you can delete your account through Profile > Settings > Account. Note that this action is irreversible and will permanently remove all your data, booking history, and purchase records.

Question 29

How do I update my contact information?

Accepted Answer

Go to Profile > Edit Profile to update your contact information including email, phone number, and address. Verify any changes through the confirmation process.

Question 30

How do I manage my beauty preferences?

Accepted Answer

Go to Profile > Preferences to set your beauty preferences including preferred services, skin type, hair type, and notification preferences for a personalized experience.

Question 31

How do I contact Nistylez customer support?

Accepted Answer

You can contact our support team by email at nistylezaustralia@gmail.com. We respond to all inquiries within 24 hours and prioritize urgent beauty service issues.

Question 32

What are your support hours?

Accepted Answer

Our customer support team monitors emails daily and responds within 24 hours. For urgent beauty service issues, we aim to respond within 2-4 hours during business hours.

Question 33

How long does it take to get a response?

Accepted Answer

We aim to respond to all inquiries within 24 hours. Urgent beauty service issues are prioritized and typically receive a response within 2-4 hours during business hours.

Question 34

Can I report a problem with the Nistylez app?

Accepted Answer

Yes, you can report app issues by emailing nistylezaustralia@gmail.com. Include details about the problem, your device, and app version for faster resolution.

Question 35

Do you offer technical support for beauty services?

Accepted Answer

Yes, we provide technical support for app-related issues, account problems, and general troubleshooting. Our support team is trained to help with various technical concerns and beauty service inquiries.

Question 36

How do I provide feedback about my beauty experience?

Accepted Answer

You can provide feedback by rating and reviewing your beauty service providers after each appointment, or by emailing us at nistylezaustralia@gmail.com with detailed feedback.

FAQ

General Questions