Question 1

What is NISTYLEZ?

Accepted Answer

NISTYLEZ is a beauty and wellness marketplace that helps you discover professionals, explore their services and book appointments in one place.

Whether you need a hairstylist, beauty therapist, nail artist, makeup artist, massage therapist or another beauty and wellness professional, you can find them, compare them and book them on NISTYLEZ.

DISCOVER · CHOOSE · BOOK · ENJOY

Question 2

What can I do on NISTYLEZ?

Accepted Answer

Discover salons, clinics and independent pros; Search services near you; Explore profiles and prices; Read reviews; Book in-salon or at-home services; Request quotes; Chat with professionals; Find offers and save with coupons; Earn and redeem GEMS; Refer friends; Save favourites; Manage your bookings.

Question 3

What types of services can I find?

Accepted Answer

It depends on the professionals in your area, but services can include: Hair: Haircuts, Styling, Colour, Treatments, Extensions, Barbering. Beauty: Facials, Skincare, Waxing, Brows, Lashes, Nails, Makeup. Wellness: Massage, Relaxation, Wellness treatments, Other participating services.

Question 4

Who provides the services?

Accepted Answer

Services are provided by independent beauty and wellness professionals and businesses listed on NISTYLEZ, including salons, clinics, studios and mobile pros. NISTYLEZ does not provide the services itself and the professionals are not NISTYLEZ employees. We run the platform that connects you, handle bookings and payments, and help if something goes wrong.

Question 5

Who is responsible for my appointment?

Accepted Answer

The professional you book is responsible for delivering the service with care and skill. NISTYLEZ provides the booking platform, processes payments and refunds, and sets the reschedule and cancellation rules that apply to every booking.

Question 6

Why use NISTYLEZ instead of searching on social media?

Accepted Answer

Social media is great for inspiration, but NISTYLEZ is built for finding and booking. Instead of scrolling posts and waiting on DMs, everything is in one place: Professional → Services → Prices → Reviews → Availability → Book.

Question 7

Is NISTYLEZ only for salons?

Accepted Answer

No. Alongside salons you can find clinics, independent pros working from studios, homes or shared spaces, mobile pros who come to you, and online consultations where offered. Use the Salons, Pros, Clinics and Online tabs when browsing to choose the type that suits you.

Question 8

How do I find a professional?

Accepted Answer

Search for a service or browse categories on the Home screen. You can filter by type (Salons, Pros, Clinics, Online), view results on a map and open any profile to see details.

Question 9

Can I find professionals near me?

Accepted Answer

Yes. Set your location with the location bar at the top of the app, using your current location or by searching for an address, and NISTYLEZ shows professionals and services near you.

Question 10

What can I see before booking?

Accepted Answer

Each professional's profile shows: Business name and details; Services and prices; Location or service area; Reviews and ratings; Available times; Current offers.

Question 11

Can I read reviews?

Accepted Answer

Yes. Reviews and star ratings are left by NISTYLEZ customers, and after a completed booking you can leave your own from the Bookings tab.

Question 12

I'm not sure which treatment I need. What should I do?

Accepted Answer

Start by searching for the result you want, then compare professionals and their service descriptions. You can also: Ask GEMMA, our AI assistant, for suggestions; Use Find by Look to upload a photo of a style, where available; Request a quote describing what you need; Chat with the professional before you book.

Question 13

Can I contact a professional before booking?

Accepted Answer

Yes. Sign in and tap Chat on their profile. Your conversations stay in the Chat tab.

Question 14

What is a quote request?

Accepted Answer

If you're not sure of the price or need something custom, describe what you need with your location, preferred time and an optional budget. Nearby professionals send you offers, you compare them, and you accept the one you like. Describe → Receive offers → Compare → Accept & book.

Question 15

How do I book an appointment?

Accepted Answer

Find a professional or service; Open their profile; Choose your services; Pick in-salon or at-home, where offered; Select a date and time; Pay and confirm; Get your booking confirmation.

Question 16

Do I need an account to book?

Accepted Answer

You can browse professionals, services and prices without an account. To book, pay, chat, save favourites or earn GEMS, you'll need to sign up. It only takes a minute.

Question 17

Can a professional come to my home?

Accepted Answer

Yes, if they offer at-home services. Look for the At Home option on their services. You'll add your address at checkout, and it must be within their travel area. All services in one booking use the same mode, either in-salon or at-home.

Question 18

Can I choose the date and time?

Accepted Answer

Yes. You choose from the times the professional has available, shown in their local time.

Question 19

Can I book more than one service?

Accepted Answer

Yes. Add several services from the same professional to one booking. With Book More, Save More, the more you add, the bigger the discount. The tracker shows how much more you need to add to reach the next saving. It can't be combined with a salon coupon.

Question 20

Will I receive a booking confirmation?

Accepted Answer

Yes. You'll get a confirmation by email and app notification, plus a reminder before your appointment. You can turn on SMS reminders in Notification settings.

Question 21

Where can I see my bookings?

Accepted Answer

Open the Bookings tab to see upcoming and past appointments, get directions, chat with your professional, reschedule, cancel or leave a review.

Question 22

Who sets the cancellation and reschedule rules?

Accepted Answer

NISTYLEZ does. The same rules apply to every professional and every country, so there are no surprises. The exact refund or fee is shown before you confirm any change.

Question 23

What happens if I cancel?

Accepted Answer

24+ hours before: free cancellation (full refund); 1–24 hours before: 50% refund; Under 1 hour or no-show: no refund. Cancel from the Bookings tab. Times are based on the appointment start time.

Question 24

Can I reschedule?

Accepted Answer

12+ hours before: free; 1–12 hours before: 10% fee; Under 1 hour: not available. Each booking can be rescheduled once, subject to the professional's availability.

Question 25

How do I get my refund?

Accepted Answer

You choose when you cancel: NISTYLEZ wallet: instant credit for your next booking; Original payment method: usually 5–10 business days. GEMS or wallet credit you used are returned to your wallet at the same percentage as your refund. If you chose to pay at the appointment, nothing was charged, so there's nothing to refund.

Question 26

What if the professional cancels or doesn't show up?

Accepted Answer

You get a 100% refund: card payments go back to your original payment method and any GEMS or wallet credit go back to your wallet. We can also help you rebook with another professional.

Question 27

What if I have an emergency?

Accepted Answer

For genuine emergencies, like a medical issue, accident or bereavement, email support@nistylez.com within 48 hours with proof. If approved, we'll waive the fee and refund you in full, once per account.

Question 28

What if I'm not happy with my service?

Accepted Answer

Let the professional know first, as many issues can be fixed on the spot. If it isn't resolved, email support@nistylez.com with your booking number and we'll review it. Your rights under consumer law are not affected.

Question 29

How do I pay?

Accepted Answer

Pay securely in the app when you book. Depending on your country and device, options include: Credit or debit card; Apple Pay / Google Pay; Local payment methods; NISTYLEZ wallet balance; GEMS; Coupon codes. Some professionals also let you pay at the appointment. If so, you'll see a Pay at salon or Pay at home option at checkout.

Question 30

Is paying online secure?

Accepted Answer

Yes. Payments are processed by trusted, PCI-compliant payment providers. NISTYLEZ never stores your full card details. Always check the total before you confirm.

Question 31

Will I get a receipt?

Accepted Answer

Yes. Your booking confirmation shows the services, discounts and amount paid, and the full payment breakdown is always available in your booking details.

Question 32

I think I was charged incorrectly. What should I do?

Accepted Answer

Email support@nistylez.com with your booking number and a short description. We'll investigate and fix any error quickly.

Question 33

Where can I find offers?

Accepted Answer

Check the Offers page and professional profiles for current deals, and look out for Book More, Save More discounts. Have a coupon code? Enter it at checkout.

Question 34

What are GEMS?

Accepted Answer

GEMS are NISTYLEZ reward points. Collect them as you use the app and redeem them for discounts at checkout. How many GEMS you earn and what they're worth can vary by country and promotion. You'll always see your balance and the discount value before you apply them.

Question 35

How do I earn GEMS?

Accepted Answer

Sign-up bonus when you join; Completed bookings paid online; Referring friends; Eligible promotions. Bookings paid at the appointment don't earn GEMS. GEMS earned on a booking are reversed if it's refunded.

Question 36

How do I use my GEMS?

Accepted Answer

At checkout, choose to apply your GEMS. The discount and the minimum GEMS needed are shown before you confirm, and the discount can't be more than your order total.

Question 37

How does Refer & Earn work?

Accepted Answer

Share your referral link or code. When a friend signs up with it, they get bonus GEMS and so do you. You also earn GEMS if a beauty professional joins NISTYLEZ with your code.

Question 38

How do I contact NISTYLEZ support?

Accepted Answer

Email support@nistylez.com with your booking or order number and we'll get back to you, usually within 24 hours. For questions about a specific appointment, you can also chat with your professional from the Bookings tab.

Question 39

Why create an account?

Accepted Answer

Book and pay; Manage bookings; Chat with professionals; Save favourites; Earn and use GEMS; Get reminders.

Question 40

Can I use NISTYLEZ on my phone?

Accepted Answer

Yes. NISTYLEZ is designed for mobile. Use it in your phone's browser or add it to your home screen for an app-like experience.

Question 41

Can I book at any time?

Accepted Answer

Yes. You can browse and book 24/7. Appointment times depend on each professional's hours and availability.

Question 42

What is GEMMA?

Accepted Answer

GEMMA is your AI beauty assistant, found in the GEMMA tab. Just ask, and GEMMA can help you: Find and book services; Find the soonest or nearest slot; Check upcoming bookings; Reschedule or cancel; Compare prices and deals; Get aftercare tips.

Question 43

How do I manage notifications?

Accepted Answer

Go to Profile, then Settings, then Notifications to choose email, app or SMS updates for bookings, reminders and offers.

Question 44

How is my personal information used?

Accepted Answer

We only share what a professional needs to deliver your booking, such as your name, contact details and address for at-home services. See our Privacy Policy for full details.

Question 45

What should I check before booking?

Accepted Answer

Service description; Price and total; Location or service area; Date and time; Professional's details and reviews; Any preparation notes. If you have special requirements, chat with the professional before booking.

Question 46

What if I have an allergy or skin sensitivity?

Accepted Answer

Always tell the professional about allergies, skin conditions, medical conditions or pregnancy before your service, using the booking notes or chat. They can advise whether the service is suitable or needs adjusting, for example with a patch test. NISTYLEZ does not provide medical advice. If in doubt, consult a doctor.

Question 47

How do I report a problem or a professional?

Accepted Answer

Email support@nistylez.com with the booking number and details. We take safety and conduct concerns seriously and will follow up.

FAQ

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