Product Refund Policy

Eligibility for Refund:

• Refunds are valid within 21 days from the date of receiving the product.
• Products must be in original condition, unused, unworn, unwashed, and free from damage or alterations.
• All tags, labels, and original packaging must be intact and returned with the product.

Non-Refundable Items:

• Gift cards, promotional items, or discounted items marked 'Final Sale' are not eligible for refund.
• Used, damaged, or tampered products are not eligible for return.

Refund Process:

• To request a refund, customers must contact our support team with order details.
• Once the product is received and inspected, an email confirmation will be sent regarding the approval or rejection of the refund.
• If approved, the refund will be processed to the original payment method within 7–14 business days (processing times may vary depending on your bank/payment provider).

Order Cancellation Window:

• Orders may be cancelled within 24 hours of placement with no penalty.
• To cancel, please contact us immediately.

After 24 Hours:

• Once an order has been processed or shipped, it can no longer be cancelled. Customers may still request a refund (if eligible) after receiving the product.

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
• We recommend using a trackable shipping service and keeping proof of postage. NIStylez is not responsible for lost or undelivered return shipments.

Direct exchanges are currently not supported. If you wish to replace a product, please request a refund (if eligible) and place a new order.