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Rescheduling
  • 12 hours or more before the appointment
    Free rescheduling
  • 1 to 12 hours before the appointment
    10% fee of the amount paid
  • Less than 1 hour before the appointment
    Rescheduling not available – cancel instead

Each booking can be rescheduled once. Any fee is shown before you confirm and is charged when the new time is booked. The new time depends on the Expert's availability.

Cancellation by you
  • 24 hours or more before the appointment
    Full refund
  • 1 to 24 hours before the appointment
    50% refund
  • Less than 1 hour before the appointment, or no-show
    No refund

The refund is a percentage of the amount you paid for the booking. The exact amount is shown before you confirm the cancellation.

How you get your refund

When you cancel, you choose how to receive any refund:

  • NISTYLEZ wallet credit – added instantly and ready to use on your next booking or order.
  • Original payment method – returned to the card or account you paid with. Banks usually take 5–10 business days to show it.

Wallet credit or GEMS you used on the booking are returned to your wallet at the same percentage as your refund. If you chose to pay at the appointment, nothing has been charged yet, so there is nothing to refund.

If the Expert cancels or doesn't show
  • You get a 100% refund. Card payments go back to your original payment method, and any wallet credit or GEMS you used go back to your wallet.
  • We can also help you rebook with another Expert.
No-shows
  • If you miss an appointment without cancelling, no refund is given.
  • Repeated no-shows may lead to your account being restricted.
Emergencies

If a genuine emergency stops you from attending, you can ask us to waive cancellation or reschedule fees, once per account. Examples:

  • Medical emergency (doctor's note or hospital record)
  • Accident (police report or insurance claim)
  • Death in the family (proof may be requested)
  • Contact support within 48 hours of the appointment, with proof.

If approved, you get a full refund to your wallet or original payment method.

Your consumer rights

Nothing in this policy limits rights you have under consumer protection laws in your country, such as the right to a remedy when a service is not provided with due care and skill. If a service was not delivered as booked, contact us and we will review it, regardless of the timing above.

Need help?

Questions about rescheduling, cancellations or refunds? Contact us.

support@nistylez.com