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Rescheduling Policy

  • More than 12 hours before the appointment
    Free rescheduling
  • More than 6 hours before the appointment
    10% fee from booking amount
  • Less than 1 hour before the appointment
    No rescheduling allowed - must cancel and rebook

Cancellation Policy

  • More than 24 hours before appointment
    Free Cancellation
  • More than 12 hours before the appointment
    Full credit in wallet (valid for 90 days) - No refund
  • Less than 3 hours before the appointment
    50% credit (valid for 30 days) - No refund
  • Less than 1 hour before the appointment or No-Show
    No refund or credit

No-Show Policy

  • If the customer doesn't show up without canceling, no refund will be given.
  • After two no-shows, the account gets flagged

Emergency Exception Policy

In case of a verified emergency, customers can request a one-time waiver of cancellation or rescheduling fees.

Acceptable emergencies include:
  • Medical emergencies (doctor's note or hospital proof)
  • Accidents (police report or insurance claim)
  • Death in the family (proof may be requested)
How It Works:
  • Customers must contact support within 48 hours of the missed appointment.
  • Proof is required for approval.
  • If approved, the customer receives full credit for a future booking.

Need Help?

If you have any questions about our reschedule and cancellation policy, please contact us.
nistylezaustralia@gmail.com
GEMMA