Effective date: 27 November 2026
These Terms & Conditions ("Terms") apply to customers in Australia who use the NISTYLEZ website, customer app and related services (the "Platform"), operated by Shah Software Solutions Pty Ltd (ABN 70 665 606 262), an Australian company ("NISTYLEZ", "we", "us"). They should be read together with our general Terms and Conditions and Privacy Policy. If there is any inconsistency for Australian customers, these Terms apply. By creating an account or making a booking, you agree to these Terms.
In short: NISTYLEZ is the middleman. We run the Platform that helps you find, book and pay independent Providers. The services themselves are provided by the Provider you choose, and your contract for the service is with that Provider, not with NISTYLEZ.
1.1 NISTYLEZ is an online marketplace that connects you with independent beauty, wellness, aesthetic and clinic service providers ("Providers"). NISTYLEZ does not provide, perform, supervise or control the services.
1.2 Our role is limited to providing the Platform: listing Providers, booking and scheduling tools, collecting payments on the Provider's behalf, messaging and customer support (our "Platform services").
1.3 Providers are independent businesses or individuals. They are not employees, agents, partners or contractors of NISTYLEZ, and they decide how their services are performed. Each Provider is responsible for their own licences, qualifications and insurance.
1.4 When a booking is confirmed, a contract for the service is formed directly between you and the Provider. NISTYLEZ is not a party to that contract. The Provider is responsible for the quality, safety, legality and outcome of the service, and for its premises, equipment, products and staff.
1.5 Where you pay through the Platform, NISTYLEZ collects that payment as the Provider's limited payment collection agent. Payment to NISTYLEZ counts as payment to the Provider.
1.6 Provider listings, prices, photos, qualifications and availability are supplied by Providers. We may carry out some checks, but we do not guarantee a Provider's qualifications, licences, insurance or the accuracy of their listing. Ratings, badges and recommendations (including from our GEMMA assistant) are there to help you choose. They are not a guarantee or endorsement by NISTYLEZ, and the choice of Provider is yours.
2.1 You must be at least 18 years old to create an account. A parent or guardian may book for a minor and is responsible for that booking.
2.2 You must give accurate, complete and up-to-date information and keep your login details secure. You are responsible for activity on your account. Please tell us promptly if you suspect unauthorised use.
2.3 We will send you service messages about your account and bookings, such as confirmations, reminders and changes. We will only send you marketing messages in line with the Spam Act 2003 (Cth). Every marketing message includes an easy way to unsubscribe, and you can change your preferences in the app at any time.
3.1 You can browse Providers and book services through the Platform, including in-salon, at-home, online clinic, group and quote-based bookings. A booking is confirmed when the Platform shows it as confirmed.
3.2 Prices are set by Providers and shown in Australian dollars (AUD). GST is included in the shown price only when that Provider is marked as GST-registered on the Platform; otherwise prices are shown without GST. Any NISTYLEZ booking fee is a fee for using our Platform services, not part of the price of the service. Any such fee, and any surcharge, is shown before you confirm.
3.3 Payments are processed securely by our third-party payment processor (such as Stripe). NISTYLEZ does not store your full card details.
3.4 If a quote is accepted, the service is provided on the quoted terms. If a Provider has to decline or move a confirmed booking, you will be notified and offered a new time or a full refund, processed through the Platform under our Reschedule & Cancellation Policy.
4.1 Cancellation, rescheduling and no-show rules for service bookings are set by NISTYLEZ and are the same for every Provider and every country we operate in. They are set out in our Reschedule & Cancellation Policy and summarised before you confirm a booking, cancellation or reschedule.
4.2 Depending on how close to the appointment you cancel or reschedule, part of the amount you paid may not be refunded, or a reschedule fee may apply. The exact amount is shown before you confirm. No refund is given if you do not attend without cancelling.
4.3 If a Provider cancels, does not attend or cannot deliver the booked service, you are entitled to a full refund from the Provider of the amount you paid for that booking. We will process it through the Platform.
4.4 Refunds for services are the responsibility of the Provider. Where NISTYLEZ processes a refund for a Provider, it does so as the Provider's payment agent. When you cancel, you can choose to receive any refund as NISTYLEZ wallet credit, which is added instantly, or to your original payment method, which usually takes 5 to 10 business days to appear. If you chose to pay at the appointment, nothing has been charged, so there is nothing to refund.
5.1 Services come with guarantees that cannot be excluded under the Australian Consumer Law. These include that services are provided with due care and skill, are fit for any purpose you made known, and are supplied within a reasonable time.
5.2 Because the Provider supplies the service to you, the consumer guarantees for the service are the Provider's responsibility. NISTYLEZ is responsible for the consumer guarantees that apply to its own Platform services and to products it sells (see section 9).
5.3 If a guarantee is not met, you may be entitled to a remedy from the responsible supplier, such as having the service fixed or a refund. For a major failure you may be entitled to cancel and receive compensation for reasonably foreseeable loss.
5.4 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
6.1 Before your service, you must tell the Provider about any allergies, sensitivities, skin or medical conditions, medications, pregnancy or other health information that may be relevant. You must follow the Provider's reasonable instructions, including patch tests and aftercare advice.
6.2 For at-home bookings, you must give an accurate address and provide a safe, suitable and accessible space. Please let the Provider know about pets or other hazards beforehand.
6.3 Please be ready at the scheduled time. If you are not available, a no-show fee may apply under the Provider's policy.
6.4 You are responsible for loss, damage or injury to the Provider, their equipment or third parties only to the extent it is caused by your negligence, wilful misconduct or breach of these Terms.
6.5 You must treat Providers and their staff with respect. Harassment, threats, discrimination or unsafe behaviour may result in the Provider stopping the service, and in NISTYLEZ suspending your account.
7.1 Some services, such as cosmetic, aesthetic, skin, laser, injectable and clinic treatments, carry risks, and results are not guaranteed. NISTYLEZ does not give medical advice or assess whether a service is suitable for you. Please discuss risks with the Provider and, where appropriate, your own doctor before booking.
7.2 Information from GEMMA or other automated features is general information only. It is not professional or medical advice.
8.1 Wallet balances, referral rewards, promo codes and credits are subject to the conditions shown when they are issued. These may include expiry dates and minimum spends.
8.2 They have no cash value except where the law requires otherwise. We may cancel credits obtained through fraud, misuse or breach of these Terms.
9.1 NISTYLEZ sells some products itself through the NISTYLEZ store. For those products, NISTYLEZ is the seller and the consumer guarantees under the Australian Consumer Law apply to us. For returns or refunds on store orders, contact support@nistylez.com.
9.2 Products sold or used by Providers are the responsibility of that Provider.
9.3 Please read product labels and test for allergies before use.
10.1 After a service, you may be invited to rate and review the Provider. Reviews must be honest, based on your genuine experience and lawful. Reviews are the opinions of customers, not of NISTYLEZ.
10.2 We may moderate or remove reviews that breach our guidelines, are fake or misleading, or contain inappropriate content. We do not remove genuine reviews simply because they are negative.
11.1 We handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy.
11.2 When you make a booking, we share the details the Provider needs to deliver the service. The Provider must handle that information lawfully and use it only for that purpose.
12.1 To the extent permitted by law, and subject to section 5, NISTYLEZ is not liable for:
12.2 Where our liability for failing to meet a consumer guarantee can be limited, and it is fair and reasonable to do so, our liability for our Platform services is limited to supplying them again or paying the cost of having them supplied again. For goods, it is limited to repairing or replacing them, or paying the cost of doing so.
12.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud.
13.1 You agree to compensate NISTYLEZ for reasonable losses and costs that arise from claims by third parties caused by your breach of these Terms, your misuse of the Platform or your unlawful conduct. This applies except to the extent the loss was caused by NISTYLEZ.
14.1 You must not use the Platform for fraudulent, unlawful, abusive or harmful purposes. You must not make bookings you do not intend to keep, or misuse payments, chargebacks, promo codes or referrals. You must also not interfere with or try to gain unauthorised access to the Platform.
15.1 We may update these Terms to reflect changes in the law, our services or how the Platform works.
15.2 We will give you at least 14 days' notice of material changes, by email or in the app, before they take effect.
15.3 If you do not agree with a change, you may close your account before it takes effect. Bookings already confirmed will continue on the terms that applied when you booked.
16.1 You may close your account at any time from the app or by contacting us.
16.2 We may suspend or close your account if we reasonably believe you have breached these Terms or the law, put others at risk, or acted fraudulently. Where reasonable, we will give you notice and the chance to respond.
16.3 Closing an account does not affect confirmed bookings, amounts owed or rights that have already accrued.
17.1 If you have an issue with a service, please first raise it with the Provider, who is responsible for the service. NISTYLEZ is not a party to the contract between you and the Provider and does not decide disputes between you.
17.2 If it cannot be resolved, contact us at support@nistylez.com. We may help both parties communicate or facilitate a refund. Any help we give is voluntary and not binding.
17.3 You can also contact the consumer protection agency in your state or territory (for example, Consumer and Business Services SA or NSW Fair Trading) or the ACCC. You may also take legal action.
18.1 These Terms are governed by the laws of South Australia. The courts of South Australia and of the Commonwealth have non-exclusive jurisdiction. This does not affect your right to bring proceedings in the state or territory where you live.
Email: support@nistylez.com
By using the NISTYLEZ Platform, you agree to these Terms & Conditions.